For your convenience this Christmas, we've extended our refund policy.
You can exchange or get a refund for eligible purchases* made between November 1st, 2023, and January 7th, 2024**, as long as the items are unused, in their original packaging (unaltered), and you have the guarantee and proof of purchase. This extended return policy is provided in addition to your statutory rights.
*Please note standard returns conditions and exclusions below.
**Please note that the extended returns policy applies to purchases availing of the eVoucher gift, however, in order to receive a full refund, the eVoucher must be returned un-used with the qualifying product. In the case of the eVoucher being partially/fully redeemed at the time of return, the used value will be deducted from the refund amount.
We want to ensure that you are completely satisfied with your purchase from Fraser Hart online. If you wish to return a product you can do this via post or in-store. Refunds are made back to the credit/debit card used to pay for the order. When a refund is made to a credit or debit card, Apple Pay or via PayPal it may not show up in your account straight away as the clearing banks take time to process the refund. Typically this can take up to 7 working days, but varies depending on your own bank. If you would like further clarification on the timescales involved, please contact your card issuer. Goods are subject to a 30-day money back guarantee provided that they are returned to us within 30 days of the date of delivery and with respect to the following:
If you need further information on returning items, please contact our Customer Service team by emailing us or calling us on 0808 549 7766, Monday to Friday 9:00am to 5.00pm (excluding public holidays).
As a consumer, you have legal rights in relation to Goods that are faulty or not as described. In this case, we will refund the price of the Goods in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
If you suspect that the Goods are faulty or defective, you must notify us within your 30 day return window (by emailing sales@fraserhart.co.uk, calling 0808 549 7766 or calling into one of our stores) as soon as you become aware of the defect.
If you change your mind after placing an order, you can cancel it prior to despatch. Call our Customer Service team on 0808 549 7766 , Monday to Friday 9:00am to 5.00pm (excluding public holidays). Please be ready to quote your order number, name and address details. Typically it can take up to 7 working days for refunds to be processed to the credit/debit card used to pay for the order.
If your order has already been dispatched or delivered, then we’ll need to follow our returns procedure.
RETURNS BY POST
RETURNS TO A FRASER HART STORE
You may return or exchange an unwanted item to any of our 25 stores across the UK.
Please note that items purchased online through Interest Free Credit/Apple Pay/PayPal can be returned in-store, however, the refund will be processed by our our Customer Happiness Team.
See our full Terms & Conditions and information on Distance Selling Regulations.
Please note that all Klarna orders returns must be processed by our Customer Happiness Team. Klarna orders can be returned by post or in store as per guidelines noted in the RETURNS PROCEDURE section above. If the return has been made in store, the store staff will arrange the refund with our Customer Happiness team and you will be notified once the refund has been processed.
PAY IN 3
PAY IN 30
If you need further information on returning items, please contact our Customer Service team by emailing us or calling us on 0808 549 7766, Monday to Friday 9:00am to 5.00pm (excluding public holidays).