Get a free gift up to the value of £599 with your full price watch & jewellery purchases over £1,000*
Welcome to Fraser Hart. We are passionate about providing an outstanding customer service and are happy to help you with any queries you have. If you cannot find the answer you are looking for in our FAQs, please contact us directly.
Our English, Scottish and Welsh stores are open and offering full service including Click & Collect: Bluewater, Bromley, Chelmsford, Colchester, One New Change, Maidstone, Cambridge, Norwich, Peterborough, Solihull, Stratford-Upon-Avon, Worcester, Gateshead, Leeds, Edinburgh, Glasgow stores, Stirling, Bristol Cribbs, Newbury, Plymouth, Cardiff and Swansea!
Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!
Shop in our stores with the assistance of our highly trained staff
Shop online with fast and convenient delivery to your door
Click & Collect operating in all Fraser Hart locations
Live chat online for any product queries or for online shopping assistance
HELP WITH CREDIT CARD PAYMENTS
If you are experiencing difficulties during checkout paying with your credit card, please try the options below:
Check that you are enabled for 3D Secure with your bank
Check that your billing name and address is correct and does not contain any special characters
Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
Use an alternative payment method such as Apple Pay.
If you are paying with AMEX, please contact our Customer Happiness Team for assistance.
If you are still experiencing difficulties, please contact our Customer Happiness Team through the contact options on the Contact Us page..
If you have a query you can e-mail us at Sales.firstname.lastname@example.org
Call us on 0808 549 7766, Monday to Friday 9:00am to 5.00pm (excluding public holidays).
Call in to one of our 25 stores or telephone a store directly to speak to one of our highly trained jewellery and watch experts. Find a store.
You can visit any of our currently open stores without making an appointment.