Contact Information
At Fraser Hart we are passionate about providing outstanding service and are happy to help with any queries you have.
Shop at Fraser Hart
Our English, Scottish and Welsh stores are open and offering full service including Click & Collect: Bluewater, Bromley, Chelmsford, Colchester, One New Change, Maidstone, Cambridge, Norwich, Peterborough, Solihull, Stratford-Upon-Avon, Worcester, Gateshead, Leeds, Edinburgh, Glasgow stores, Stirling, Bristol Cribbs, Newbury, Plymouth, Cardiff and Swansea!
Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!
Shop in our stores with the assistance of our highly trained staff
Shop online with fast and convenient delivery to your door
Click & Collect operating in all Fraser Hart locations
Help with Credit Card Payments
If you are experiencing difficulties during checkout paying with your credit card, please try the options below:
Check that you are enabled for 3D Secure with your bank
Check that your billing name and address is correct and does not contain any special characters
Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
Use an alternative payment method such as Paypal
If you are still experiencing difficulties, please contact our Customer Happiness Team through the Contact Us options on this page.
Visit or call your local store
Drop into one of our 30 stores or call a store directly to speak to one of our highly trained jewellery and watch experts.
Find a store and their respective phone numbers
Online order enquiries
Call us on 0808 549 7766, Monday - Friday from 9:00 am to 5:00pm (excluding public holidays). You may also email sales.team@fraserhart.co.uk.Please note that our offices handling the online enquiries are closed during public holidays in the Republic of Ireland.
Returns by post
Complete the returns form by entering the return quantity and return code for each item. Enclose the completed dispatch note in the parcel along with the item(s) in the original presentation box, and package up securely. Both a pre-paid Royal Mail barcode and a pre-addressed Fraser Hart returns label are included in your delivery parcel. Peel and affix the Fraser Hart label to the front of the package and affix the Royal Mail to the top right-hand side of the box. Go to www.postoffice.co.uk to find your nearest branch. Please remember to obtain proof of posting from the Post Office. There is no charge for the return as this is pre-paid. Please allow 30 days from us receiving the return goods to process your refund.
Call us
Call us on 08085497766 if you have any queries which are not website or online order related, Monday - Friday from 9:00 am to 5:00pm (excluding public holidays). Please note our offices are closed during public holidays in the United Kingdom and Republic of Ireland.
Email us
Complete our online form above to send your enquiry to our Head Office Team.
Making A Complaint
Our goal is to ensure that every shopping experience with us is excellent. If you ever encounter an issue with our service or our finance partners, please inform us so that we can address it promptly. If your concern involves a finance agreement, we may need to direct you to the relevant finance partner or the financial ombudsman for further assistance.