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Contact Fraser Hart
At Fraser Hart we are passionate about providing outstanding service and are happy to help with any queries you have.
Shop at Fraser Hart
While our stores are temporarily closed, our team of instore experts are available to help you shop whichever way works best: virtually, over the phone, or via appointment.
- Shop online with fast and convenient delivery to your door
- Click & Collect operating in selected locations
- Book a virtual appointment to talk to one of our jewellery and watch experts
- Live chat online for any product queries or for online shopping assistance
Visit or call your local store
Drop into one of our 30 stores or call a store directly to speak to one of our highly trained jewellery and watch experts.
Find a store and their respective phone numbers
Online order enquiries
Call us on 0808 549 7766, Monday to Friday 9:00am-5:00pm. You may also email sales.team@fraserhart.co.uk.Please note that our offices handling the online enquiries are closed during public holidays in the Republic of Ireland.
Web Chat
Live web chat is available on www.fraserhart.co.uk where our diamond, jewellery and watch experts (Vicky, Jane, Katrina, Megan and Ciara) are available to you. They can help with any questions or queries you may have, as well as helping you to choose the perfect product with love at Fraser Hart. They will be online every Monday - Friday from 9:00 am to 5:00pm with a wait time of no more than five minutes. Please note that they will be offline from 1:00pm to 2:00pm every Monday - Friday; but you can leave a message on the web chat form during this time and they will aim to respond to you within one hour.
Returns by post
Complete the returns form by entering the return quantity and return code for each item. Enclose the completed dispatch note in the parcel along with the item(s) in the original presentation box, and package up securely. Both a pre-paid Royal Mail barcode and a pre-addressed Fraser Hart returns label are included in your delivery parcel. Peel and affix the Fraser Hart label to the front of the package and affix the Royal Mail to the top right-hand side of the box. Go to www.postoffice.co.uk to find your nearest branch. Please remember to obtain proof of posting from the Post Office. There is no charge for the return as this is pre-paid. Please allow 30 days from us receiving the return goods to process your refund.
Call us
Call us on 08085497766 if you have any queries which are not website or online order related, Monday to Friday 9:00 am-5 pm. Please note our offices are closed during public holidays in the United Kingdom and Republic of Ireland.
Email us
Complete our online form below to send your enquiry to our Head Office Team.
Virtual Appointments
Talk to one of our highly trained jewellery and watch experts before you buy! Simply let us know the time that suits you and we'll be in touch to arrange a telephone or video appointment.
Book a virtual appointment here.