Contact Us

At Fraser Hart we are passionate about providing outstanding service and are happy to help with any queries you have.

Shop at Fraser Hart

Our English, Scottish and Welsh stores are open and offering full service including Click & Collect: Bedford, Bluewater, Bristol (Cabots Circus), Bristol (Cribbs), Bromley, Cambridge, Cardiff Grand Arcade, Chelmsford, Colchester, Edinburgh, Gateshead,Glasgow stores, Leeds, Maidstone, Newbury, Norwich, One New Change, Peterborough, Plymouth, Solihull, Stirling, Stratford-Upon-Avon, Swansea, Trafford Centre and Worcester!

Our full range is available online for home delivery as well and our Customer Service Team will be delighted to assist you with your orders!

  • Shop in our stores with the assistance of our highly trained staff
  • Shop online with fast and convenient delivery to your door
  • Click & Collect operating in all Fraser Hart locations
  • Live chat online for any product queries or for online shopping assistance

Help with Credit Card Payments

If you are experiencing difficulties during checkout paying with your credit card, please try the options below:

  • Check that you are enabled for 3D Secure with your bank
  • Check that your billing name and address is correct and does not contain any special characters
  • Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
  • Use an alternative payment method such as Paypal

  • If you are still experiencing difficulties, please contact our Customer Happiness Team through the Contact Us options on this page.

    Visit or call your local store

    Drop into one of our 30 stores or call a store directly to speak to one of our highly trained jewellery and watch experts.

    Find a store and their respective phone numbers

    Online order enquiries

    Call us on 0808 549 7766, Monday to Friday 9:00am-5:00pm. You may also email note that our offices handling the online enquiries are closed during public holidays in the Republic of Ireland.

    Web Chat

    Live web chat is available on where our diamond, jewellery and watch experts (Vicky, Jane. Megan and Ciara) are available to you. They can help with any questions or queries you may have, as well as helping you to choose the perfect product with love at Fraser Hart. They will be online every Monday - Friday from 9:00 am to 5:00pm with a wait time of no more than five minutes. Please note that they will be offline from 1:00pm to 2:00pm every Monday - Friday; but you can leave a message on the web chat form during this time and they will aim to respond to you within one hour.

    Returns by post

    Complete the returns form by entering the return quantity and return code for each item. Enclose the completed dispatch note in the parcel along with the item(s) in the original presentation box, and package up securely. Both a pre-paid Royal Mail barcode and a pre-addressed Fraser Hart returns label are included in your delivery parcel. Peel and affix the Fraser Hart label to the front of the package and affix the Royal Mail to the top right-hand side of the box. Go to to find your nearest branch. Please remember to obtain proof of posting from the Post Office. There is no charge for the return as this is pre-paid. Please allow 30 days from us receiving the return goods to process your refund.

    Call us

    Call us on 08085497766 if you have any queries which are not website or online order related, Monday to Friday 9:00 am-5 pm. Please note our offices are closed during public holidays in the United Kingdom and Republic of Ireland.

    Email us

    Complete our online form below to send your enquiry to our Head Office Team.

Contact Information