Our Diamond Guarantee
There is no gemstone as rare, unique or as breathtakingly beautiful as a diamond. A diamond ring is therefore a hugely significant purchase – emotionally as well as financially. You’ve probably bought it to celebrate an important life-changing event such as an engagement, an anniversary, the birth of a child. Or as an expression of your everlasting love. So, something as special as a diamond ring deserves the extra special care and assurance that the Fraser Hart Diamond Guarantee offers.
Our Diamond Guarantee is especially designed to protect your precious diamond ring so do keep your guarantee card safe and close to hand in the wallet provided with your purchase, along with your receipt.
THE FRASER HART DIAMOND GUARANTEE
Lifetime guarantee on all Fraser Hart diamond rings
Lifetime cleaning and checking for all diamond rings
30 day refund or exchange
PLEASE NOTE: Our Diamond Guarantee applies only on Fraser Hart rings which are set purely with diamonds. The guarantee is not valid on rings set diamonds and other gemstone, or on branded diamond rings.
Lifetime diamond guarantee
Our guarantee covers your diamond ring in the unlikely event that a manufacturing fault should occur.
All you need to do is ensure that your ring is inspected by our expert staff every six months. Bring your diamond ring and your guarantee card to any Fraser Hart store and we will clean your ring free of charge, check it for any faults and advise you on any required repairs. The inspection must be recorded on your diamond guarantee card and recommended repairs must be carried out by Fraser Hart.
30 day refund/exchange
If, for any reason, your diamond purchase is no longer suitable, Fraser Hart offers a full refund or exchange within 30 days of purchase, provided that the item is returned as sold and in an unworn condition with the original packaging and receipt. Please note, this excludes special ordered rings including personalised rings.
Confirmation of sale certificate
We offer a free confirmation of sale certificate available at time of purchase that can be submitted to your insurance company as proof of value. We recommend that you have your jewellery valued every two to three years.
Lifetime cleaning and checking
You want to keep your diamond looking at its exquisite best so, under our Diamond Guarantee, you are welcome to bring your diamond ring to any Fraser Hart store for complimentary cleaning and checking.
Buy with confidence at Fraser Hart
Fraser Hart is a member of the National Association of Goldsmiths (NAG), and all our retail staff have the opportunity to take the NAG Professional Jewellers Diploma. This is just one element of our personal development programme which every Fraser Hart employee is expected to complete. You can therefore be assured of knowledgeable store and excellent customer service in every Fraser Hart store, and that our staff are as passionate about diamonds as you are.
Fraser Hart Assured Cover
Sadly, accidents and theft can happen so you may want to consider our Assured Cover which protects your diamond ring against loss, damage or theft for one or three years. Ask a member of staff at your local Fraser Hart store for full details.