Always here to help

At Fraser Hart, we are passionate about providing outstanding service and are happy to help with any queries you may have.

Shop your way

Explore our full collection online with fast, convenient delivery. Need a hand? Our Customer Happiness Team is here to help – see below how to get in touch.

· Visit us in-store and get expert advice from our team
· Book a one-to-one appointment in-store or virtually
· Use Click & Collect at any Fraser Hart location

Getting in touch

For help with online orders or any other query, fill in the form at the top of this page.

You can also contact our Customer Happiness Team:

· Email: sales.team@fraserhart.co.uk
· Phone: 0808 549 7766

Hours: Monday to Friday, 9 AM–5 PM (excluding public holidays in the UK and Ireland)

Stores location & contacts

Find a store and their respective contacts on our Store Locator.

Credit Card Payment Support

Here are a few things to check if you’re having difficulty at checkout:

1. Make sure your card is enrolled in 3D Secure with your bank.
2. Double-check your billing name and address – avoid using special characters.
3. Use your mouse to click between fields rather than the Tab key.
4. Or try a different payment method, like PayPal.

If you are still experiencing difficulties, our Customer Happiness Team is here to help – see above for contact options.

Returns by post

You’ll find everything you need to know in the Returns Procedure section on our returns page.

Raising a complaint

We want every experience with Fraser Hart to be a great one. If something hasn’t gone to plan, let us know and we’ll do our best to make it right – see how to contact us above.

If your concern is about a finance agreement, we may direct you to our finance partner or the Financial Ombudsman, depending on the issue.