Delivery

Delivery


Christmas Update - Please note that the final date to place online orders for Christmas is December 20th.



Covid-19 Update

The staff in our warehouse have been wearing gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations are in place to guarantee our staff's and your safety. We disinfect all products before we dispatch them, and also disinfect returned items.

Deliveries are operating as usual as of now, however we cannot offer Express Delivery at this time. Delivery should take 2-3 days but there may be other slight delays due to our couriers. We will update you should this change.

Due to governmental measures and restrictions all English stores are closed for four weeks from November 4th . Consequentially, Click & Collect will not be available for these stores until further notice. Please choose Home Delivery instead and have your purchases delivered to your address.

Due to governmental measures and restrictions stores in Glasgow and Stirling are closed from Nov 19th until further notice. Consequentially, Click & Collect will not be available for these stores until further notice. Please choose Home Delivery instead and have your purchases delivered to your address.

Edinburgh and Welsh stores are open and providing full customer service, Click & Collect included.

Kindly note that we do not offer wrapping services for online orders. All items will include one gift bag.


Delivery Charges

We are now offering free delivery on all orders, use code FREE at checkout

Delivery TypeDelivery costDelivery destinations
Standard delivery Free delivery on all orders, use code FREE at checkout
(Not applicable in combination with other offers)
UK & Northern Ireland. BFPO.
Click & Collect Free on all orders
(Not applicable in combination with other offers)
Fraser Hart stores only.

Please note at present we do not deliver to PO box addresses.


Delivery Times

Following dispatch by Fraser Hart, standard delivery orders are normally guaranteed for delivery within 2-3 working days. Orders placed after 1pm on Friday or anytime over the weekend will be delivered within 2-3 working days after dispatch by Fraser Hart.

Click & Collect orders delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store.

Exceptions to delivery times

Delivery lead times are extended over public holidays.

Fraser Hart is pro-active in preventing fraudulent use of credit/debit cards and conduct security checks on all orders received and may, from time to time, carry out further checks before dispatch. We reserve the right to deliver to the cardholder's address only, if requested by the card issuing bank. These checks can take various forms but may involve contacting you before we process an order.

On occasion, we may have to special order in certain ring sizes which can take up to several weeks. We will contact you to let you know the expected delivery time if we have to special order the ring size you require.

Click & collect - FREE (7 Days a week)

Waiting at home for a delivery isn’t always convenient or possible. You can now arrange to have your order delivered to one of 30 Fraser Hart stores across the UK, FREE.

Due to governmental measures and restrictions all English stores are closed for four weeks from November 4th . Consequentially, Click & Collect will not be available for these stores until further notice. Please choose Home Delivery instead and have your purchases delivered to your address.

Due to governmental measures and restrictions stores in Glasgow and Stirling are closed from Nov 19th until further notice. Consequentially, Click & Collect will not be available for these stores until further notice. Please choose Home Delivery instead and have your purchases delivered to your address.

Edinburgh and Welsh stores are open and providing full customer service, Click & Collect included.

Payment is taken in full at time of your order, you will not need to pay anything when you collect your item in-store.

Delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been dispatched and is ready for collection in your chosen store. This email includes a store map and opening times. Please ask a member of staff in-store to pick-up your order.

Collecting your item in-store

  • Only the orderer can collect an order in-store. We will not release the order to anybody else. You must collect your item(s) in person in-store. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are no exceptions to this.
  • A copy of your Ready to Collect email that contains your order number, as proof of purchase, is required.
  • Proof of identity is required. Only a driving license or passport with photo ID will be accepted. Proof of address alone is not sufficient.
  • A card will be required if the order was made using Interest Free Credit

 Collect within 7 days

  • We will email you when you order has been dispatched and is ready for collection.
  • Your order will be available for collection at your chosen store for seven days from the date of delivery. If, for any reason, you are unable to collect your order when it is ready, please contact the store. After this period, you will be contacted to have a refund via your original method of payment and the item(s) will be returned to our warehouse. Please allow up to 30 days for your refund.

 Click & Collect Terms and Conditions

  • Our Click & Collect service is FREE and is only available for orders placed online at www.fraserhart.co.uk
  • All Click & Collect orders must be paid in full at time of ordering. Click & Collect service is not available for rings that are resized or special orderable.
  • We do not permit for orders to be collected by somebody else on your behalf, they can only be collected by the orderer. There are no exceptions to this.
  • When collecting an order in-store, the following identification must be presented in-store at point of collection; photographic ID in the form a passport of driver’s license only, along with a copy of your dispatch email.
  • Collection must be within 7 days of delivery to the store. After this period, a refund will be made and the item(s) returned to our warehouse.
  • The Click & Collect delivery timeframe is estimated and is subject to stock availability. Days quoted are based on an order being placed before midday on a working day. Click & Collect delivery timeframe may vary at Christmas.
  • We reserve the right to refuse or withdraw the Click & Collect service at any time and to decline a Click & Collect order at any time.
  • These Terms and Conditions are in addition to our general Terms and Conditions of purchase.
  • See our Terms & Conditions section for full Click & Collect Terms and Conditions.

Express delivery - Currently Not Available

Delivery to the UK, Northern Ireland and the British Forces Post Office (BFPO). Currently not available.

Your order will be delivered by Royal Mail Special delivery and will require a signature upon receipt. We will send you a Dispatch email to let you know that your order has been despatched that will contain a tracking number so you can check the progress of your order. Your order will normally be guaranteed for delivery by 1pm the next working day if ordered before midday. Subject to stock availability, orders placed after midday will only be available for dispatch the next working day after your order has been placed.

Exceptions to Express delivery times: For certain postcodes, orders will be guaranteed for delivery by 5.30pm the next working day if dispatch is prior to midday. Orders to the following islands will be delivered within two working days by 5.30pm: Channel Islands, Lewis, Colonsay, Mull, Coll, Shetlands. Orders to the following islands will be delivered within three working days by 5.30pm; Orkney, Corrour, Mallaig, Eigg & Kuck, Rhum & Canna.

Please note, however, that Express delivery orders placed after midday on Fridays or anytime over the weekend will be delivered the next working day after dispatch by Fraser Hart.

Please note that Express delivery is not available on special order items.