Fraser Hart & Covid-19

Covid-19

With the health and safety of our employees and customers as our main priority, and to aid in the prevention of the further spread of Covid-19 in our general community as much as possible, we will temporarily close all Fraser Hart stores with effect from 6:00pm today, Monday 23rd of March 2020

We want to sincerely thank our teams in all stores and office locations who have continued to operate and provide the highest customer service levels in difficult circumstances over the past days and weeks, and our customers and supply partners for their continued support and understanding over the coming period, which will be challenging for everyone.

While our stores will be closed for now, customers will still be able to shop online at www.fraserhart.co.uk and we will strive to keep that service as normal as possible. Our customer support team will also be available to deal with enquiries or anything that you might need on enquiries@fraserhart.co.uk, and they would love to hear from you

We look forward to re-opening and seeing everyone again as soon as possible and in the meantime please do everything that you can to stay healthy and safe.

 

Questions & Answers 

Do you expect a delay in delivering my order? 

Delivery is proceeding as normal for now, though delivery drivers may not ask for a signature but you must provide your name.  Delivery times could change, should the government restrict the movement of people. Please keep an eye on the website for updates.

What about Click & Collect orders? 

Click & collect will not be available until stores re open.

If you have purchased an item through Click & Collect and you are awaiting it’s delivery to one of our stores, please contact our customer service team on info@fraserhart.co.uk for an update and to arrange an alternative delivery method.

Is it safe to handle a parcel that's been delivered? 

Our warehouse staff wear gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations are in place to guarantee both our staff's safety and your safety.