Can you tell me about your journey at Fraser Hart?

I started off working in the stores and Vicky was my manager. She is now my manager on the Customer Happiness Team, we have a great working relationship. I’ve been on the Customer Happiness Team for three years and was recently promoted to the role of Web Order Process Manager.

We’re big on PASSION here at Fraser Hart, what do you love most about your job?

I loved being in the stores and what I loved there is the same as what I love here; interacting with the customers. Because of our amazing range of products from bridal jewellery to luxury watches we have so many different types of customers and I love the variety in that. I love getting to interact with so many different people every day.

Fraser Hart has a feeling of being a warm community, we have a really friendly and devoted customer base. I love having a customer-based job. I also do all our social media-based customer service, any DMs that come in on Instagram or Facebook, I answer.

Have you done any specific training/upskilling that enhances your ability in your current role?

I have done the MTP (Managers' Training Programme), Fraser Hart's diamond training and watch brand training (Gucci, Tudor, Tissot, Omega).

What are the key traits for working on the Customer Happiness Team?

The Customer Happiness Team is a small team so you must work well in a team, have empathy, patience and great communication skills.

Do you have any advice for anyone considering a career in the jewellery industry? 

Working in the jewellery industry is really interesting, there is always something new to learn so go in with an open mind - and enjoy browsing and learning about the products and brands!

What was your first piece of Fraser Hart jewellery?

A Daniel Wellington watch, bought with my first pay cheque when I was working in-store. I’ve bought a huge amount of jewellery since then! I still treat myself to something from Fraser Hart every month. There are just so many beautiful pieces!

What’s your favourite current jewellery trend?

I love our yellow gold range, especially the hoop earrings and layered necklaces. We’re right on point with all of these trends at Fraser Hart, they’re all well-catered for. 

What’s on your wish list?

I used to be a devotee of silver and white gold but I’ve started wearing yellow gold, so I’m building up my collection. Probably at the top of my wish list is the diamond tennis bracelet. I especially love watches too so I’ll need to add a yellow gold watch to my collection.