Returns Policy
We want to ensure that you are completely satisfied with your purchase from Fraser Hart. We therefore offer the same 30 day money back guarantee for purchases from our web site that we offer our customers in store.
Should you wish to return an item to us you should contact us at sales@fraserhart.co.uk or freephone 0500 49 77 66 for advice on how to return goods to us.
Items may be returned direct to Fraser Hart Web Sales, Hertsmere House, Shenley Road, Borehamwood, Herts, WD6 1TE. We recommend that any returned goods are sent by Royal Mail Special Delivery to ensure proof of delivery and some insurance of the goods whilst they are in transit. Alternatively you may take goods, with proof of purchase, directly to any of our 34 stores across the country for a refund or an exchange.
All returned goods must be in their original condition and packaging and accompanied by our dispatch paperwork. Due to hygiene reasons, we regret that we may be unable to accept return of earrings. Please email sales@fraserhart.co.uk for advice. This does not affect your statutory rights.
Refunds will only be made to the card used to purchase the item.