About Fraser Hart
MULTIPLE RETAILER OF THE YEAR 2011
Fraser Hart is the UK’s leading independent jewellery retailer with a network of 37 shops in many of the major commercial centres across the UK.
Our vision is To Be at the Heart of Every Celebration. Our unique culture is fundamental to our success. Our culture springs from our values and our values guide us to our success. Read more about our visions and values here.
In recognition of our success, Fraser Hart has been awarded the highest accolade of achievement within the retail jewellery industry, the coveted ‘Multiple Retailer Jeweller of the Year award’, in 2003, 2005 and 2007, 2010 and now once again in 2011.
This award has been in recognition of our service, our innovative store designs and our product offer. Some comments from the judges below show why, once again, Fraser Hart is the proud recipient of this award.
The judges were 'impressed by the store designs and the commitment to training. They love the family ethos of the company despite it being a multiple and felt this translates to both loyal staff and customers. The staff are warm, friendly and inviting as well as being knowledgeable about the product range.'
Fraser Hart stores offer a wide range of gold and silver, diamond and other precious stone jewellery in addition to prestige and premium branded watches. Fraser Hart is proud to have been appointed agents for some of the world's top brands including Rolex, Cartier, Chopard, Bvlgari, IWC and Breitling.
A brief history
The Company began trading in 1936 when Fred Hill, the founder, set up a retail jewellery shop in Glasgow. Since then, the Company has seen sustained and consistent growth.The foundation of this growth is Fraser Hart’s commitment to offering its customers attractive, desirable, top quality products at competitive prices, with an emphasis on the highest levels of customer service and value for money within a relaxing and luxurious setting in our stores. We invest heavily in the ongoing training and development of all of our staff to ensure that their skills and product knowledge are consistently of the highest standard. As a result we have a high proportion of staff with accredited National Association of Goldsmiths qualifications further consolidating the high level of service and expertise available in all our stores.
Whether you choose to visit one of our Fraser Hart Group stores or shop with us on line, you can be assured of the same level of customer service from one of the most trusted names in jewellery retailing. Our store staff (Store Locator) or web site support staff sales@fraserhart.co.uk , freephone 0500 49 77 66 will be happy to advise on any product and deal with any queries that you may have either pre or post purchase.
Fraser Hart Limited
19 Queen Street
Glasgow G1 3ED
Freephone 0500 49 77 66
Email: sales@fraserhart.co.uk
(For general enquiries only, if you have a specific enquiry for one of our stores, please contact the store direct using their individual contact details found in the 'Store Locations' page.)