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Welcome to Fraser Hart

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Career opportunities at Fraser Hart

Fraser Hart offers a rewarding and demanding career for those who enjoy a challenge and are prepared to go the extra mile. At Fraser Hart we are passionate about Customer Service, and go to great lengths to ensure that we maintain our high standards of customer care. A full and rigorous training programme, encouragement and assistance to achieve recognised industry qualifications, are all combined to create an enjoyable environment where excellence thrives. In return, Fraser Hart offer an excellent employment package, including the opportunity to earn regular performance and target related bonuses in addition to your salary. Recently our commitment to providing an excellent working environment for our staff was recognised and we were voted number 44 in The Sunday Times 100 Best Companies to Work for in 2013.

Fraser Hart is always seeking experienced Managers and Assistant Managers to lead and develop the drive for excellence. If you feel that you could thrive and progress in this stretching environment you could be just the person we need.

Current vacancies

 

 

Part-Time/ Temporary Order Processing Assistant

Monday to Friday - 5 weeks from 24th November

London

To support in the day to day execution of daily order processing with internal teams to ensure orders are allocated and dispatched on time, error free. Assist with general customer service enquiries, providing exemplary customer service at all times.

Principle responsibilities

                1. Day to day order processing execution with stores and warehouse. Tasks will include but are not limited the following on a daily basis :.
                2. Receiving, downloading of orders using third party system.
                3. Execute fraud referral checks with payment gateways.
                4. Allocation of stock through stock management system.
                5. Execute order requests to stores and warehouse.
                6. Timely update of update processing system at all times.
                7. Liaise with stores, warehouse, other team members and suppliers if necessary, to fulfil orders in accordance to pre-agreed process.
                8. Follow-up of orders throughout processing, providing administrative assistance throughout the whole process.
                9. Liaise with delivery carrier as necessary.
                10. Update customers as and when necessary during the order process and any follow-up thereafter.
                11. Liaise with internal teams in accordance with pre-agreed processes to assist with returns.
                12. Prepare daily and weekly reports for the Customer Service function.
                13. Undertake general administration duties.
                14. Assist the eCommerce team in ad hoc activities when required.
                15. Answer the telephone when required in a timely and professional manner. As necessary, assist customers with general and eCommerce related queries.

Key Relationships

Internal:

                  1. eCommerce – online trade & merchandise and operations.
                  2. Buying & Merchandise.
                  3. Stores.
                  4. Warehouse.
                  5. Finance.
                  6. Marketing.

External:

                  1. Suppliers.
                  2. Payment gateways.
                  3. Delivery carriers.

Skills & Experience

                  1. Computer literate with intermediary knowledge of Microsoft Excel and Microsoft Outlook.
                  2. Product knowledge of jewellery and watches would be an advantage.
                  3. Retail knowledge would be an advantage but not essential.
                  4. Ability to self-manage, prioritise and work to set timescales.
                  5. Self-motivated with a can do attitude.
                  6. Effective organisational skills and communication skills.
                  7. Ability to work as part of a team.
                  8. Work well under pressure to meet tight deadlines.
                  9. Meticulous attention to detail.
                  10. Logical and process orientated.
                  11. Excellent communication skills.
                  12. Preferably passionate about eCommerce.

 If you think that you have the ability and determination to be able to rise to this exciting challenge please apply in writing attaching your CV with a covering letter at Careers@fraserhart.co.uk  by Tuesday 18th November 2014.

Communications Manager

London

You will be designing and implementing all internal communications activities across the Anthony Nicholas Group. You will take responsibility for the intranet site management, production of regular newsletters and employee communications, draft copy aligned to brand values, drive internal information flow and deliver new communication methods for maximising employee engagement and supporting business growth.

Accountabilities

                1. Develop an understanding of the communications requirements within the Anthony Nicholas Group
                2. Implement corporate internal communication processes, delivering timely and effective communications throughout the business
                3. Use appropriate communication channels and processes to ensure that all employees feel informed, valued and motivated
                4. Establish networks and build contacts throughout the business
                5. Align internal and external communication activities
                6. Lead the ongoing review and development of communications within the business
                7. Take information and create engaging copy which is relevant to the audience
                8. Produce high quality employee communications materials which are suitable for many different channels (intranet, newsletter, face to face)
                9. Influence and persuade business stakeholders on best practice for communications
                10. Management of the Intranet ensuring all content is up to date and relevant
                11. Production of the weekly Fraser Hart Retail Operations Newsletter
                12. Lead the research, planning and implementation of the longer-term development of communications channels
                13. Lead work on the ongoing development of the design, content and production of Fraser Hart’s internal magazine
                14. Provide the tools and frameworks to empower managers to communicate effectively with their employees locally
                15. Work with Human Resources to plan and execute staff surveys, analyse results and create appropriate action plans
                16. Ensure that social media opportunities are being maximised by the business
                17. Owning, developing & managing calendars of key messages to ensure consistent, relevant and timely delivery of internal communication material and to avoid message conflicts

Skills & Experience Required

                  1. Minimum five years’ experience of working in a communications role, ideally at a senior strategic level
                  2. Retail and multi-site experience is highly desirable
                  3. Exceptional written and verbal communication skills
                  4. Ability to communicate effectively at all employee levels
                  5. Ability to multi-task and to work to tight deadlines, budgets and targets with accuracy
                  6. Ability to successfully manage and implement key projects from start to finish
                  7. Problem solving and analytical capability, with the ability to interpret data and analyse findings
                  8. Confident decision maker who is able to work independently
                  9. Proven ability to prioritise, meet deadlines and make best use of limited resources
                  10. Able to network effectively and build constructive working relationships
                  11. Good presentation, copywriting and proof reading skills
                  12. Good understanding and hands on experience of Content Management Systems and their capabilities, in particular SharePoint
                  13. Strong knowledge of online, best practice, emerging technologies, social networking, blogs and multimedia and the ability to channel this knowledge into strategic advice
                  14. Commercial awareness with a focus on driving business benefit
                  15. Proven track record of developing, supporting and evaluating communications strategies

 If you think that you have the ability and determination to be able to rise to this exciting challenge please apply in writing attaching your CV with a covering letter at Careers@fraserhart.co.uk 

FULL-TIME SALES CONSULTANT

Glasgow

Fraser Hart’s Glasgow stores are looking for exceptional staff to lead the store to success. If you have strong communication skills and superb self-presentation standards, a positive attitude and are a proven team player with excellent customer service skills, you may be the person we are looking for. You will also need to enjoy working in a busy sales environment and be passionate about customer service. The principle duties will include:

                • Providing excellent customer service, prioritising this responsibility above all others
                • Achieving maximum sales potential
                • Working as part of a team to ensure maximum store performance

If you are interested in this exciting role, please send your CV to Careers@fraserhart.co.uk or call into the store for more details.

PART-TIME SALES CONSULTANT

Glasgow

Fraser Hart’s Glasgow stores are looking for exceptional staff to lead the store to success. If you have strong communication skills and superb self-presentation standards, a positive attitude and are a proven team player with excellent customer service skills, you may be the person we are looking for. You will also need to enjoy working in a busy sales environment and be passionate about customer service. The principle duties will include:

                • Providing excellent customer service, prioritising this responsibility above all others
                • Achieving maximum sales potential
                • Working as part of a team to ensure maximum store performance

If you are interested in this exciting role, please send your CV to Careers@fraserhart.co.uk or call into the store for more details.